Shipping, final sales and production

Every printed product is manufactured to the buyer’s specifications. Because each order is custom, all product sales are final and we do not accept returns or exchanges.

No order cancellations or changes

Orders cannot be cancelled or changed after submission. A submitted order automatically enters the production workflow, and materials, equipment time, and production capacity may be committed immediately. Customers must review the product, quantity, artwork, spelling, addresses, finishing, shipping selection, and total charges before submitting an order.

Production and delivery

Production time is separate from carrier transit time. Delivery dates are estimates unless a written guarantee is explicitly offered. Address accuracy is the customer’s responsibility, and carrier events outside our control may affect delivery.

Damaged or defective orders

The no-return policy does not eliminate remedies required by applicable law or an expressly stated production guarantee. If an order arrives damaged, materially defective, or materially different from the approved specifications, retain all products and packaging and contact us promptly with the order number and clear photographs. We will review the production records and determine the appropriate remedy, if any, under the applicable guarantee and law.

Membership charges

This no-return and no-cancellation policy applies to custom product orders. Separate membership renewal and cancellation disclosures will be presented before recurring membership payments are enabled. Annual membership price protection applies during the paid annual subscription term.