Shipping and local pickup
Choose shipping to your delivery address or free local pickup from our shop. Shipments show Pacific Trade Printer and our shop address as the sender.
Shipping cost
Freight is charged separately from printing. Before you submit an order you see the packed weight, carton count and available shipping rates. We arrange shipping through our carrier account. Local pickup has no shipping charge.
Shipping charges are not included in the product price and are added at checkout.
Production and transit times
Our normal production turnaround is 1 business day. Check your product page for its production estimate.
Turnaround times shown on the site are production times in business days, measured from the point your files pass preflight, and they exclude weekends, public holidays and transit time.
Production and delivery estimates are estimates, not guarantees. We do not refund or credit orders because a job arrived later than an estimate, including where the delay is caused by a carrier, weather, or a file that needed to be corrected before it could run.
Delivery addresses
You are responsible for the accuracy of the delivery address on your order. Because orders go to production immediately, an address cannot be changed after submission. Carrier address corrections, redirects and re-delivery fees are passed on to you at cost.
Loss and damage in transit
Risk passes when the carrier collects the shipment. If a shipment arrives damaged or does not arrive at all, email Support@PacificTradePrinter.com within 7 business days of the delivery or expected delivery date, with photographs of the carton and contents where relevant.
We will file the carrier claim on your behalf and, once it is resolved, reprint the job or credit your account.
Where we ship
We ship throughout the United States. We do not currently ship internationally. International duties and customs charges do not apply. Applicable domestic sales tax is calculated at checkout.