Privacy policy

Information we collect

We collect the information needed to run your printing account:

• Account details — your name, email, address and any optional company name, phone, website, business type or resale certificate details you provide.
• Account credentials — your email and a password, which we store only as a salted cryptographic hash. We never store your password itself.
• Order information — the jobs you place, the artwork files you upload, and the delivery addresses you supply.
• Payment information — handled by Square. Card details are entered directly into Square's hosted fields and are never sent to or stored on our servers. We keep only the card brand, its last four digits, and Square's customer and payment identifiers, plus historical subscription identifiers where applicable.
• Technical information — server logs containing IP address, request time and page requested, kept for security and troubleshooting.

How we use it

• To review an optional resale certificate and determine the tax status of your account.
• To operate your account, process order payments and produce and ship your orders.
• To email you about your account, certificate review, orders, billing and material changes to these policies.
• To prevent fraud and abuse and to keep the service secure.
• To meet our tax, accounting and legal obligations.

We do not sell or rent personal information, and we do not share it for cross-context behavioural advertising.

Who we share it with

We use a small number of service providers, each handling only what it needs:

• Square, Inc. — card processing.
• Resend — delivery of transactional email.
• Shipping carriers — the delivery address and contact details needed to move your shipment.
• Print production partners — where a job runs on a partner press, the files and delivery details needed to produce and ship it.

We also disclose information where the law requires it, and to protect our rights or someone's safety. If the business is ever sold, account records would transfer with it.

Cookies and tracking

We use one cookie to keep you logged in, and a second, short-lived one when a member of our staff is viewing an account to help with a support question. Both are essential to the service, are restricted to this site, and carry no advertising identifier.

Where we run advertising on Google or Meta, those platforms may set cookies through their measurement tags to report whether an ad led to account creation or an order. You can opt out through Google Ads Settings, Meta Ad Preferences, or your browser's cookie controls. We honour Global Privacy Control signals.

We use a first-party cookie called ptp_attr, lasting up to 90 days, to remember the first and most recent ad or referral that brought you to our website. When you create an account, we save this information with your account and send the signup source, medium, campaign, and ad content to Google Analytics. These fields do not include your account contact details or advertising click IDs. We honor Global Privacy Control by skipping attribution storage and analytics tracking; when your browser signals this preference, we remove any existing attribution cookie and may use a session-only cookie called ptp_gpc to remember your privacy choice.

We also let Google use Google Analytics information about visits to our website to show our ads to people who have visited before (remarketing) and to measure how our ads perform. If your browser sends a Global Privacy Control signal, we don't load Google Analytics for you and you are not included. You can also manage personalized ads from Google at adssettings.google.com.

Third-party vendors, including Google, use cookies to serve ads based on a visitor's prior visits to this website or other websites. Google's use of advertising cookies lets it and its partners serve ads based on visits to this site and/or other sites on the Internet. Visitors can opt out of personalized advertising at Google Ads Settings.

AdSense is limited to our Studio section. We omit the AdSense script when your browser sends the Sec-GPC: 1 Global Privacy Control header. Artwork opened in Studio is processed on your device and is not uploaded to our servers.

How long we keep it

• Account and order records: for as long as your account is open, then for seven years, which is what tax and resale-certificate record-keeping requires.
• Uploaded artwork: retained so we can reprint, then deleted on request.
• Resale certificates: for as long as the account is open plus the statutory record-keeping period.
• Server logs: 90 days.

Your rights

Depending on where you live — including under the California Consumer Privacy Act — you can ask us to tell you what we hold about you, give you a copy, correct it, or delete it, and you can ask us not to sell or share it (we do neither). We will not treat you differently for exercising these rights.

Email Support@PacificTradePrinter.com with the subject "Privacy request". We verify the request against the email on the account and respond within 45 days. Some records — invoices, resale certificates, and orders already produced — we must keep for the statutory period even after a deletion request.

Security

The site is served over TLS. Passwords are stored as salted hashes, session cookies are HTTP-only and restricted to this site, uploaded certificates are stored outside the public web root and are readable only by review staff, and card data never touches our servers.

No system is perfectly secure. If we ever discover a breach affecting your information, we will notify you and any regulator the law requires.

Children

Our printing service is not directed at children and we do not knowingly collect information from anyone under 18.

Contact us

Pacific Trade Printer LLC — Support@PacificTradePrinter.com, (279) 777-7602.

We will update this page if our practices change, and the date above will tell you when.